Effective Date: 01/01/2019
“Personal Information” is any information that allows us (or others) to identify an individual person and would include (for example) your name, address, email address, IP Address or phone number, as well as other non-public information that is associated with or directly linked to such information. An “Internet protocol address” or “IP Address” is a number that is automatically assigned to your computer when you use the Internet. In some cases, your IP Address stays the same from browser session to browser session; but if you use a consumer Internet access provider, your IP Address probably varies from session to session. We track IP Addresses solely in conjunction with session Cookies to analyze our web page flow and to determine the appropriate language settings for you based on your region if you did not previously indicate. You can find out more about the Cookies and other tracking technologies that we use and the purposes for which we use them in the section below headed ‘Cookies’.
.Brian&Paper, as a “Data Controller” is responsible for the processing of personal data it receives from users of its websites and services, under the GDPR and Privacy Shield Frameworks. Brian&Paper may subsequently transfer personal data to third parties acting as an agent on its behalf (“Data Processors”). Brian&Paper complies with the GDPR and Privacy Shield Principles for all onward transfers of personal data from the EU and Swiss individuals, including the onward transfer liability provisions. With respect to personal data received or transferred pursuant to the Privacy Shield Framework, Brian&Paper is not subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, Brian&Paper may be required to disclose personal data in response to lawful requests by public authorities, luding to meet national security or law enforcement requirements. Under certain conditions, more fully described on the Privacy Shield website, you may invoke binding arbitration when other dispute resolution procedures have been exhausted. You may revoke your consent at any time by contacting Brian&Paper or by deleting the Personal Information you have submitted through our Website.
Collection of Personal Information
The Personal Information we gather from you helps us learn about your visit to the Website or use of the Services. We use this information to provide the Services to you, to better tailor the features, performance and support of our products and services, to answer your requests, questions and concerns, and to offer you additional information and opportunities.
Personal Information You Provide to Us
We collect Personal Information that you submit to us voluntarily through our Website or Services. When you register on the Website, we will collect your full name and username, a password, and an email address. We use these data to create your account and to provide the Services to you. When you use the Service, we collect your user ID, email address and IP address. We also collect your National identification Cards, Driver’s License or Passport (whichever is applicable). We collect this information to better tailor the features, performance and support of our products and services. When you create your profile on the Website after registering, we will collect on an optional basis other Personal Information, such as information about your hobbies, interests, additional contact information, etc. You do not have to provide this additional information but if you do, we will use this information to better tailor the features, performance and support of our products and services. When you order products or services on the Website, we will collect all information necessary to complete the transaction, including your name, billing information and shipping information. When you subscribe to a Brian&Paper newsletter, we will collect your email address to provide you with promotional information about our services where you have agreed to receive such communications. You may unsubscribe from the newsletter service at any time by following the unsubscribe instructions provided in the newsletter you receive or by contacting us. When you contact us to submit comments, questions or feedback using the forms on the Website or in the Services, we will collect your name, email address and your comment, question or feedback to answer your request, questions or concerns. When you voluntarily participate in one of our surveys, we may collect additional profile information such as demographic information. We use this information to better tailor the features, performance and support of our products and services. When you use the “Save Contacts” function to save e-mail addresses to which you have sent announcements, we will collect and store such e-mail addresses. When you contact us using the request forms on the Website or in the Services, we will collect your name, email address and your comment or question that you enter into the form to answer your request, questions or concerns. When you post messages on the message boards of the Website or through the Services, the information contained in your posting will be stored on our servers and made public so other users will be able to see it. When you contact us by sending us an email, we will collect and store your email address and any information contained in the email you send us and any information attached to the email for so long as is necessary. This information is used to answer your email and address any questions and concerns you may have. We may also collect, from you, the following personal information about your contacts: Name and address of a gift recipient, in order to fulfill a purchase order. When you provide us with personal information about your contacts we will only use this information for the specific reason for which it is provided. If you believe that one of your contacts has provided us with your personal information and you would like to request that it be removed from our database, please contact us at firstname.lastname@example.org.
Please note that Content that you use for your Books or that you contribute to other Members for their Books might also contain Personal Information. Please be mindful that such Content may be made available to others (including through the use of the Book preview functionality) as content of your Books or the Books of other Members to which you contributed Content and that you therefore should only use and contribute Content that you are comfortable sharing under these conditions and for which you have obtained (where applicable) all necessary and valid consents to share and disclose such Content.
Personal Information Collected Via the Service Platform
Brian&Paper collects information under the direction of its Clients, and has no direct relationship with the individuals whose personal data it processes. If you are a customer of one of our Clients and would no longer like to be contacted by one of our Clients that use our service, please contact the Client that you interact with directly. We may transfer personal information to companies that help us provide our service. Transfers to subsequent third parties are covered by the service agreements with our Clients.
Personal Information Collected Via Tracking Technology
Personal Information We Receive From Other Sources
We may receive Personal Information about you from other sources like mobile device, telephone or fax or from companies that provide our services by way of a co-branded or private-labeled website (“Partner Companies”), and for some of our Services, this includes location based services applicable for certain features in the Services. If you choose to disable location based services some features of the Services may not work properly. We may add this information to the information we have already collected from you via our Website or Services in order to improve the products and services we provide.
Use of Information
In general, Personal Information you submit to us is used either to respond to requests that you make, or to aid us in serving you better. We may also use your Personal Information to, provide you with the Brian&Paper newsletters, surveys, or promotional emails regarding changes and upgrades to our products and services and for other marketing purposes of Brian&Paper or our partners, should you request and consent to receive such communications from us. For more information about how to change your preferences and to unsubscribe from promotional communications, please see the section below headed “Your Choices Regarding Your Personal Information”. We may create Anonymous Information records from Personal Information by excluding information (such as your name) that makes the information personally identifiable to you. We may use this Anonymous Information to analyze request patterns and usage patterns so that we may enhance our products and services. We may disclose this Anonymous Information to third parties contracted by Brian&Paper to provide marketing services designed to promote our products and services. Brian&Paper reserves the right to use and disclose Anonymous Information to third parties in its discretion.
Disclosure of Personal Information
Your Privacy Rights
Upon request Brian&Paper will provide you with information about whether we hold any of your personal information. You may access, correct, or request deletion of your personal information by logging in to your account and updating your personal information and confirming it by contacting us at email@example.com, or by completing our contact form. We will respond to your request within a reasonable timeframe. Brian&Paper acknowledges that you have the right to access your personal information. Brian&Paper has no direct relationship with the individuals whose personal data it processes. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct their query to the Brian&Paper Client Support at firstname.lastname@example.org. If requested to remove data, we will respond within a reasonable timeframe. We will retain personal data we process on behalf of our Clients for as long as needed to provide services to our Client. You have the right to access information held about you. Any access request may be subject to a fee of $10 to meet our costs in providing you with details of the information we hold about you. You also have the right to ask us to update and correct any out-of-date or correct personally identifiable information that we hold about you free of charge. In certain circumstances we may be required by law to retain your personal information, or may need to retain your personal information in order to continue providing a service.
Cookies and Tracking Technologies
What is a cookie?
“Cookies” are small pieces of information that a web site sends to your computer’s hard drive while you are viewing a web site. For example, we may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience on the Website or Services. Persistent Cookies can be removed by following Internet browser help file directions. If you choose to disable Cookies, some areas of the Website or Services may not work properly. We encode our Cookies so that only we can interpret the information stored in them. For more information about removing or rejecting Cookies, please see “Your Choices Regarding Your Personal Information” below. Brian&Paper may also collect information via clear gifs or web beacons (also known as “tracking pixels”) that help us better manage content on Website and Services by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to Cookies, and are used to track the online movements of Web users. In contrast to Cookies, which are stored on a user\’s computer hard drive, clear gifs are embedded invisibly on Web pages.
Cookies do lots of different jobs on our Website, such as letting you navigate between pages efficiently, remembering your preferences, remembering your email and password, letting us analyze how well our Website is performing, and improving your experience. They also help ensure that advertisements you see whilst you are on our Website are more relevant to you and your interests.
What cookies do we use?
Stricly Necessary Cookies: We use a number of Cookies, which are essential to the operation of our Website and Services. For example, these types of Cookies enable you to log into secure areas of the Services, provide the necessary security when you access our Website or Services, and help ensure the content of the pages you request load quickly. Without these cookies, services that you have asked for cannot be provided.
Functional Cookies: Functional Cookies are ones that we set to help the Services work the way you expect them to. Some Cookies are necessary to enable you to move around our Website and/or to use the Services. Without these Cookies, we can’t provide the Services you have asked for, like processing payments made via our online store. We use other Cookies to help recognize and remember you when you are logged into our Services so we can remember your settings and preferences, such as your language and region or logged in state. These Cookies also may help us provide services you have asked for. As described below, you may disable any of these functional Cookies; but if you do so, then various functions of the Services may be unavailable to you or may not work the way you want them to.
Performance and Analytical Cookies:
Advertising and Web Analytic Tools
Your Choices Regarding Your Personal Information
We offer you the following choices regarding the collection, storage, use, and sharing of your Personal Information:
Most web browsers are set to accept Cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser Cookies.
Behavioral Advertising Targeting
If you have reason to believe that a child under the age of 13 has provided Personal Information to us, please contact us, and we will endeavor to delete that information and terminate the child\’s account from our databases. We do not intentionally gather Personal Information about visitors who are under the age of 13.
This return policy is incorporated by reference into the Brian&Paper Terms and Conditions and applies to you if you are a (“Customer”) who is purchasing a printed book or an ebook from Brian&Paper (“Author”) or if you are purchasing a printed book or an ebook from the Brian&Paper Bookstore (“Bookstore Purchaser”) (collectively “Users”).
Note to Authors: Your book, whether a printed book or an ebook, is all yours: Brian&Paper does not proof, edit, or change your content in any way. This means it’s your responsibility to review your book before you publish, and fix:
Typos, grammar, unfinished text, or other text errors.
Low-resolution images that may appear blurry in print or onscreen.
Dark images that appear dark on screen (Brian&Paper doesn’t lighten your images to match what you see on a backlit screen).
Design issues, luding book format, organization, style, color, and page layout.
You must review your book in Preview modes before printing. (You might ask a friend to look it over, too.) If you find changes you would like to make, no problem. We strongly recommend ordering and reviewing a single copy of your book as made through Brian&Paper before placing orders for multiple copies.
Note to Bookstore Purchasers:
Brian&Paper is not responsible for the quality of the content (including but not limited to Author Content) of any printed book or ebook in the Brian&Paper Bookstore. Each book you purchase from the Brian&Paper Bookstore is custom printed or downloaded only upon your order, and we don’t warehouse books, therefore we do not accept returns or process refunds for any reason, except for the limited book replacement policy set forth below.
Cancellation Policy for Printed Books. A User can cancel an order for a printed book for approximately one hour from the time the order. Past one hour, please understand that Brian&Paper cannot provide refunds or cancel orders, and except for the cases expressly described in this return policy (i.e., Brian&Paper agrees to replace your printed book because it arrives damaged, with a material manufacturing defect, or a material defect in workmanship), Brian&Paper will not accept returns.
Return Policy for Printed Books. On the off chance your printed book arrives damaged, with a material manufacturing defect, or a material defect in workmanship, contact us via Brian&Papers Customer Support within 14 days of receipt and we will work with you to secure a replacement copy if necessary. Please note that each printed book you order from us is individually made by it’s respective authors. There may be minor differences across different prints of the same books and/or across books printed by our different book-printing partners, luding, but not limited to, slight variances in color fidelity and binding type. While we work very hard to keep our product as consistent as possible, this variation is a normal occurrence and is not considered a manufacturing defect or a defect in workmanship and does not qualify for a reprint.
Brian&Paper ebooks (including PDF books) are not subject to the above Cancellation Policy or the Return Policy for printed books. Brian&Paper does not provide the ability for Users to cancel orders or obtain refunds for, or to receive replacements of, ebooks (including PDF books).
Brain&Paper Gift Cards
Brian&Paper Gift Cards are sent electronically to the Recipient/Buyer/Purchasers Email and are not subject to the above Cancellation Policy or the Return Policy for printed books. Brian&Paper does not provide the ability for Users to cancel orders or obtain refunds for, or to receive replacements of, Gift Cards. Brain&Paper Gift Cards are NONREFUNDABLE after successful purchase.
We herein known as Brain&Paper, are not a publisher, and we do not review or correct user-generated content. Users are expected to comply with the Terms and Conditions of the Brain&Paper website. We reserve the right to remove content that does not comply with these agreements, and/or to deny service to users who do not comply with these agreements.
Brain&Paper respects the intellectual property of others, and asks and expects that our authors do the same. Brain&Paper may, as appropriate and at its total discretion, terminate the membership privileges of any users who violate the provisions of the above agreements, luding any activity that repeatedly infringes on the intellectual property of others. We encourage any Brain&Paper user to notify us immediately if they have reason to believe that any material on the Brain&Paper website or in a book created by the Brain&Paper web app infringes on the intellectual property rights of another. When we become aware of such violations and after we validate that the notification received fulfills the requirements set forth below, we will act immediately and remove the material in question as further described in the Terms and Conditions. If you believe that your work has been copied, posted, or used in any way that constitutes copyright infringement (on the Brain&Paper website), please provide our Copyright Agent with the following information:
An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest that is allegedly infringed;
Identification of the copyrighted work that you claim has been infringed;
Identification of the location of the material that you claim is infringing (i.e. on a specific part of the Brian&Paper web site, in a particular book, etc.) and that is to be removed or access to which is to be disabled and sufficient information that allows Brain&Paper to locate such material;
Your address, telephone number, and email address. A written statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and
A statement by you that the above information in your notice is accurate, and under penalty of perjury, that you are the copyright owner or authorized to act on the copyright owner’s behalf.
Domestic Shipping Policy
1. Shipment Processing Time. All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by 5-7 business days. Please allow additional days in transit for delivery. Items that are on back order will be shipped out as soon as they become available. For shipping and order inquiries please send us an email at support@brain&paper.com or call (070) 848-10280.
2. Shipping Rates & Delivery Estimates. For online orders, shipping charges for your order will be calculated and displayed in USD at checkout. Estimated delivery dates will be provided once your emailed tracking number has been activated. Expedited delivery is only available within the contiguous Nigeria and additional charges will be incured. Freight deliveries may require special handling.
3. Shipment Confirmation and Order Tracking. You will receive a Shipment Confirmation email once your order has been placed and another email containing your tracking number(s) once the order has shipped. The tracking number will be activated within 24 hours.
4. Signature Requirement. Small parcel orders do not require signature upon delivery. If you would like this option added to your order please contact support@brain&paper.com or call (070) 848-10280, and be sure to include your order number. If this option is requested, please note that an individual must be present at time of delivery to provide the required signature.
5. Customs, Duties, and Taxes. Brain&Paper is not responsible for any customs clearance charges, duties, or taxes applied to your order. All fees imposed during or after shipping are the sole responsibilities of the customer (e.g., taxes, tariffs, VAT).
Brain&Paper ships to the US and Canada only. If you are located outside of the U.S and Canada, please contact support@brain&paper.com or call (070) 848-10280. To find a suitable means of shipment.
We do not provide estimates of any duty, VAT, taxes, or clearance charges that may be applicable outside of the U.S. as these are specific to each destination country. Buyer is solely responsible for understanding and complying with the import requirements of the destination country.
No Shipping Days
Brain&Paper observes Nigeria national holidays and does not ship on those days.