HOW CAN I CHANGE MY SHIPPING ADDRESS?

By default, the last used shipping address will be saved into to your Sample Store account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.

HOW DO I ACTIVATE MY ACCOUNT?

The instructions to activate your account will be sent to your email once you have submitted the registration form. If you did not receive this email, your email service provider’s mailing software may be blocking it. You can try checking your junk / spam folder or contact us at support@brainandpaper.com

HOW CAN I TRACK MY ORDERS & PAYMENT?

After logging into your account, the status of your checkout history can be found under Order History. For orders via registered postage, a tracking number (article tracking number) will be given to you.

HOW DO I CANCEL MY ORDERS BEFORE I MAKE A PAYMENT?

After logging into your account, go to your Shopping Cart. Here, you will be able to make payment or cancel your order. Note: We cannot give refunds once payment is verified.

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE AFTER I MAKE PAYMENT?

Members who ship their orders within Nigeria should expect to receive their orders within three (3) to seven (7) working days, while others should expect to receive their orders within seven (7) to fourteen (14) working days upon payment verification depending on the volume of orders received. If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.

WHAT TYPE OF PRODUCTS DO YOU SELL ONLINE ?

Brain&Paper is a leading e-commerce site. It is an online retail that enables anyone from anywhere in Nigeria and from around the world to purchase different Book items/products online. And also few electronic items/products.

WHAT IS THE ACCUMULATED DELIVERY FEE FOR? HOW MUCH IS THE HANDLING FEE?

The flat-rate handling fee is $6.99 and it is only applicable to normal orders. For free shipping, they are fully paid for and there are no additional charges to deliver such others

WHAT ARE THE PAYMENT METHODS AVAILABLE?

At the moment, we accept different forms of payments, ranging from various Credit/Debit cards, Cryptocurrency (Bitcoin), Paypal payments and Gift Cards Payment

HOW DO I MAKE PAYMENTS USING PAYPAL? HOW DOES IT WORK?

Paypal is the easiest way to make payments online. While checking out your order, you will be redirected to the Paypal website. Be sure to fill in correct details for fast & hassle-free payment processing. After a successful Paypal payment, a payment advice will be automatically generated to Samplestore.com system for your order. It's fast, easy & secure.

WHY MUST I MAKE PAYMENT IMMEDIATELY AT CHECKOUT?

Ordering is on ‘first-come-first-served’ basis. To ensure that you get your desired items/products, it is recommended that you make your payment within 30 minutes of checking out.

HOW CAN I USE MY REMAINING WALLET CREDITS?

We have the option to pay for your orders by ‘Wallet Credits’. If you have remaining credits in your account, it will be used to pay for your order at checkout. If there are insufficient credits, the system will direct you automatically to pay the balance via any other onsite approved means.

HOW MANY GIFT CARDS CAN I REDEEM?

Each member's account is only entitled to Redeem Valid Brain&Paper Gift Cards towards purchases. And there is no limit.

WHAT HAPPENS IF THERE'S BEEN A DELIVERY MISHAP TO MY ORDER? (DAMAGED/LOST/WRONG/MISSING/EXPIRED DELIVERY)

We take such matters very seriously and will look into individual cases thoroughly. Any sample that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected sample and your D.O (Delivery Order) to us at support@brainandpaper.com (if applicable). We regret to inform you that no refunds will be given for orders that fall under the below categories. 1. In the event of damaged items/products received, we will require photo proof of the affected items/products and your D.O (Delivery Order) in order for us to investigate and review before a decision is made to re-send the items/products to you at no cost, subject to availability. In light of this, any items/products that falls into this category should not be thrown away before taking photo proof and emailing the photo to us at support@brainandpaper.com 2. In the event of lost mail, we will try to locate the delivery team and if there's a clear indication that your order is indeed lost, we'll re-send the order to you at no cost, subject to availability. 3. In the event that you receive an expired product, we will require clear photo proof of the items/products and its expiry date for close inspection and review before a decision is made to re-send an items/products to you at no cost, subject to availability. 4. In the event that you've received the wrong item(s)/product(s), we will require photo proof of the wrongly sent items/products and D.O (Delivery Order) and after reviewing, we'll re-send the correct items/products to you at no cost, subject to availability. 4. In the event you've received your order with a missing item(s)/product(s), we will require you to email us a clear photo proof of your D.O (Delivery Order) to support@brainandpaper.com and after which, kindly give us a call at (+234) 7084810280 and our customer service officer will attend to you to find out more before a decision is made to re-send the missing item(s)/product(s) to you at no cost, subject to availability.

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